Contact
Contact Us
Have a question about your order, shipping, or Lucky Scoop blind box? We are here to help.
For the fastest support, please use the contact form on this page or contact us with your order number and the email address used at checkout.
Customer Support
Email: support@luna-scoops.com
WhatsApp: +86 173 6705 6502
We usually reply within 24-48 business hours.
Contact Form
You can also send us a message through the contact form on this page. Please include your order number if your question is about an existing order.
Before Contacting Us
Please include the following information when contacting us:
- Your order number
- The email address used at checkout
- A brief description of your question
- Photos or screenshots, if your question is about a damaged, missing, or incorrect item
Shipping Questions
Orders are usually processed within 1-3 business days. Estimated delivery time is usually 8-12 business days after dispatch.
If your tracking has not updated immediately after shipment, please allow a little time for the carrier system to refresh.
Blind Box Notice
Lucky Scoop and blind box products are surprise-based. Exact products, colors, and styles may vary. Preference notes may be considered when packing, but they cannot be guaranteed.