Terms of Service

Welcome to Lunascoops. By visiting our website or purchasing from us, you agree to the following terms.

Products

We sell mystery scoop and blind box products. Product photos, examples, videos, and descriptions are for reference only. The exact items, colors, styles, packaging, and quantities may vary depending on availability and the scoop option purchased.

Preferences

You may provide preference notes or dislike options before checkout. We will review these preferences when preparing your order, but preferences are not guaranteed because mystery scoop products are surprise-based.

Orders and Payment

Orders are confirmed after payment is successfully processed. We may cancel or refuse an order if we identify incorrect pricing, product availability issues, suspected fraud, shipping restrictions, or other operational issues.

Shipping

Shipping regions, rates, and estimated delivery times are described in our Shipping Policy. Customers are responsible for providing a complete and accurate shipping address. International orders may be subject to customs duties, VAT, import taxes, or other fees charged by the destination country or region.

Returns and Refunds

Returns and refunds are governed by our Return & Refund Policy. Mystery scoop and blind box products are not eligible for returns or refunds due to change of mind or preference-based reasons, except where required by applicable law.

Intellectual Property

All website content, branding, images, copy, and design elements are owned by or licensed to Lunascoops unless otherwise stated. You may not copy, reproduce, or use our content for commercial purposes without permission.

Limitation of Liability

To the maximum extent permitted by law, Lunascoops is not responsible for indirect, incidental, or consequential losses arising from your use of our website or products. Nothing in these terms limits any mandatory consumer rights that cannot be excluded by law.

Changes to These Terms

We may update these Terms of Service from time to time. The latest version will be posted on this website.

Contact

If you have questions about these terms, please contact us at support@luna-scoops.com or WhatsApp +86 173 6705 6502.