Shipping policy
Last updated: August 13, 2026.
Thank you for shopping with Lunascoops. This Shipping Policy explains where we ship, our shipping rates, and what to expect after placing an order.
Order Processing
Orders are usually processed within 1-3 business days after payment is confirmed. Processing time is separate from shipping time. During peak periods, promotions, holidays, or unexpected operational delays, processing may take longer.
Where We Ship
We ship to destinations that are available in the country or region selector at checkout. Common destinations include the contiguous United States, the United Kingdom, Canada, Australia, New Zealand, and Ireland. Other countries may also be available when shown at checkout.
We do not currently ship to Alaska or Hawaii. If a destination cannot be selected at checkout, we are unable to ship there at this time.
Shipping Rates
- Orders of $39.90 or more: free standard shipping.
- Orders under $39.90: $7.90 standard shipping.
These rates apply to destinations currently enabled at checkout. The final shipping eligibility and rate for your order will be shown before payment.
Estimated Delivery
Standard delivery is usually estimated at 8-12 business days after dispatch. Delivery estimates are not guaranteed and may vary because of the destination, customs processing, carrier delays, weather, holidays, or other circumstances outside our control.
Tracking
When tracking is available, tracking information will be sent after your order ships. Please allow time for the carrier to register the package and display the first tracking update.
Shipping Address
Please provide a complete and accurate shipping address at checkout. If an order is delayed, returned, or lost because the address supplied by the customer is incorrect or incomplete, the customer may be responsible for reasonable reshipping costs.
Customs, Duties, and Taxes
International orders may be subject to customs duties, import taxes, VAT, or other charges imposed by the destination country or region. Unless clearly stated at checkout, these charges are not included in the product price or shipping fee and are the customer's responsibility.
Delayed, Lost, or Damaged Shipments
If tracking has not updated for an extended period, your package appears lost, or the parcel arrives damaged, contact us with your order number and relevant photos or tracking details so we can investigate with the carrier.
Contact Us
For shipping questions, email us at support@luna-scoops.com or contact us on WhatsApp at +86 173 6705 6502.